The doctor “ 5 “stars, but the older male technician is a “1”star. I arrived after calling the office that I had a scratch on the inside of my glasses, and they mention for me to bring them in. Note: I brought my own glasses from the beginning, and all they had to do was put the prescription in. In the beginning I picked the glasses up and left. I did not check true glasses before leaving the office when I first received them. The older male technician came to assist me, and once I explained my process to him. He immediately began to be aggressive and combative that the office would not ever given the glasses to me a scratch inside. The more I expressed to him that I did not have the glasses checked before I left, and did not wear the glasses until later, then came in the office after 2 days of receiving for sizing. To him it didn’t matter to where he was abrupt, aggressive, and combative and stating that I scratched them and his office would not do that. Then he expressed he would give me new lenses, and it would take a week, and continued to say that his office would not have scratched the glasses, and we will see me in a week. So rude to the office staff turned and the customers shook their heads. I then in terms told him that he was rude and I wanted to speak with Dr. Popper. I expressed to Dr. Popper what happened and have been coming here for over 10 plus years, my family and friends. Over the last 2 years I have encountered this same person with an aggressive and rather rude demeanor. Everyone have a good and bad day understood, I was patient with this matter, but the rudeness unacceptable and unprofessional. Dr. Popper is great doctor and I enjoy his office, but people who are their to assist others are to do so. Unprofessional Technician!!